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Job Details: Supervisor Call Center Germany

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Supervisor Call Center Germany
VN130
Permanent
Full Time
39.00
Germany
Global Operations & Innovation
For the next possible date we are looking for a Supervisor in full-time for our call center with 22 workstations and 40 interviewers.
Profile:
- Commercial education and/or experience as an employee/interviewer in a call center
- Experience with CATI software or high willingness to familiarize yourself with the subject area
- Good knowledge of MS-Office applications, especially Excel
- Analytical skills and good technical understanding
- Willingness to take responsibility and high quality awareness
- strong communication skills and the ability to actively approach people
- Team player and -motivator in one person
- Good knowledge of English desirable
- Time flexibility required
Tasks:
- Induction, training and management of the call center interviewers
- Planning and control of personnel resources across projects
- Coordination of studies and testing of questionnaires
- Call back management with derivation and implementation of appropriate activities
- Implementation of quality assurance measures, monitoring and feedback meetings
- Preparation of analyses and reports
- Exchange of information within the supervisor and interviewer teams
- Conducting telephone interviews (optional)
Vocational
3 years
    
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